1. About Immigration Chambers (ICLegal.co.nz)
Immigration Chambers (ICLegal.co.nz) serves our clients by providing Immigration assistance to migrants looking to move to New Zealand.

2. Our Privacy Approach
Our commitment is to put clients first. We strive to be transparent about how we collect and use your information, to keep your information secure and to provide you with options. This Privacy Policy is meant to help you understand what information Immigration Chambers (ICLegal.co.nz) collects, why we collect it and what we do with it. This policy applies to ICLegal.co.nz website and services.

3. Information Collection and Use – General
We may collect information when you interact with ICLegal.co.nz services including:

Information You Provide to Us:
We may collect the information that you provide to us, such as:

When you fill in our Free Immigration Assessment form, where you provide essential information for our team to be able to tailor the assistance you need.

When you get in contact with us through email and send content (such as text, photos, voice inputs, videos and attachments).
We analyse and store all communications content, including email content from incoming and outgoing emails. This allows us
to deliver, personalise and develop relevant content and services.

When you sign up for services that require your financial information or complete transactions with us, we may collect your payment and billing information.

Device information:
Our third-party partners (such as Google) collect information from your devices (computers, mobile phones, tablets, etc.), that allows us to recognise and associate your activity across devices. This information includes device specific identifiers and information such as IP address, cookie information, mobile device and advertising identifiers, browser version, operating system type and version, mobile network information, device settings, location information and software data.

Information from Cookies and Other Technologies:
We collect information when you access content, applications and other products.
This information includes the kind of content served, viewed or clicked on; the frequency and duration of your activities; the sites or apps you used before accessing our services.

4. How We Use This Information
We are able to deliver, personalise and improve our services by combining and using the information that we have about you to understand how you use our services and the people that you work with within Immigration Chambers (ICLegal.co.nz). We also may use the information that we have about you for the following purposes:

Provide, maintain, improve, and develop relevant features, content, and services.

Analyse your content and other information (including emails, attachments, free assessment form, phone calls and messages
through messaging apps.)

Fulfil your requests when authorised by you. Contact you with information about your account or with marketing messages, which you can control. Detect and defend against fraudulent, abusive, or unlawful activity.

5. How We Share This Information
We share information that we have about you with your consent, for the purposes described in this Privacy Policy, including to provide services that you have requested and:

With your prior written consent only: We will share information with Government agencies as necessary for your visa application process, i.e. Immigration New Zealand or the New Zealand Qualifications Authority.

Within Immigration Chambers (ICLegal.co.nz): Information will be shared within Immigration Chambers (ICLegal.co.nz), to make sure that every team involved can offer optimal support.

For legal purposes: We may access, preserve and disclose information to investigate, prevent or take action in connection with: legal process and legal requests; establishing or exercising our legal rights or defending against legal claims; or as otherwise required by law.

This may include responding to lawful governmental requests.

6. Data Processing and Transfers
When you use any of our services you consent to the data processing, sharing, transferring and uses of your information as outlined in this Privacy Policy. Regardless of the country where you reside, you authorise us to transfer, process, store and use your information in New Zealand in accordance with this Privacy Policy and to provide you with services. New Zealand may not have the same data protection safeguards as the country where you reside.

7. Other Important Information
This Privacy Policy applies only to Immigration Chambers (ICLegal.co.nz). This Privacy Policy does not apply to the practices of companies that Immigration Chambers (ICLegal.co.nz) does not own or control, or to people that Immigration Chambers (ICLegal.co.nz) does not employ or manage.

8. Changes
We may update this Privacy Policy from time to time, so you should check it periodically.

9. Questions and Suggestions
If you have questions, suggestions, or wish to make a complaint, please contact us at:
Email: advice@iclegal.co.nz
Call Us: +64 9 218 9991
Address: Level 20, 191 Queen Street, Auckland 1010, New Zealand

Monday to Thursday: 8:30 am – 4 pm | NZDT
Friday: 8:30 am – 2 pm | NZDT